Icuci88 Privacy Policy – Data Protection Commitment Malaysian Players

Icuci88 collects personal information from you in various ways depending on how you interact with our platform. All data collection is carried out on a legitimate basis, with specific and transparent purposes. We only collect what is strictly necessary — nothing more.

Information You Provide Directly:

• Registration Data: Your full name as per MyKad, Malaysian phone number, active email address, date of birth, and the password you create when registering your icuci88 account.
• Identity Verification Data (KYC): A copy of your MyKad or passport, a recent bank statement or utility bill as proof of address, and any other supporting documents requested during the identity verification process.
• Financial Data: e-wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) or bank account information for deposit and withdrawal processing. Card numbers and bank account details are not stored on icuci88 servers — they are processed directly through certified payment providers.
• Communications Data: Any messages, complaints, feedback or communications you send to the icuci88 support team via live chat, WhatsApp or email.
• Responsible Gaming Data: Deposit limits, loss limits, and self-exclusion options that you have configured within the icuci88 platform.

Automatically Collected Information:

• Log Data: IP address, web browser type, device operating system, pages visited, time and duration of visits, and actions taken within the platform.
• Gaming Data: Betting records, wins, losses, game preferences, usage patterns and transaction history within your icuci88 account.
• Device Data: Unique device identifiers, screen resolution details and language settings of the device used to access icuci88.
• Cookie Data: Session and persistent cookies that help us recognise you on return visits and improve your experience on the icuci88 platform.

Icuci88 uses the personal information collected for lawful and transparent purposes only. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining your additional consent.

If you have given consent to receive marketing communications from icuci88, you may withdraw that consent at any time by contacting our support team or using the unsubscribe link included in every promotional email we send.

Icuci88 takes an extremely cautious approach to handling the sharing of members' personal data. Our fundamental principle is straightforward — we do not sell, rent, or transfer your personal data to third parties for their commercial gain. Full stop.

There are, however, limited situations in which icuci88 needs to share data with certain parties in order to operate the platform safely and in compliance with applicable laws:

• Payment Service Providers: Minimal transaction data necessary to process your deposits and withdrawals is shared with payment providers such as DuitNow, TNG eWallet, GrabPay, Boost, ShopeePay, and FPX banks. All such providers are bound by strict confidentiality agreements and PCI-DSS security standards.
• Game Software Providers: Some gameplay data is shared with casino software providers and Sports Betting platforms for technical and fair play purposes. They are not permitted to use this data for any other purpose.
• Legal Authorities: icuci88 will disclose required data to legitimate Malaysian authorities when compelled by law, court order or a valid financial crime investigation. We will not disclose more than what the law requires.
• Independent Audit Services: Independent audit firms conducting fairness checks may have limited access to anonymised game data for the purpose of verifying icuci88's RNG systems.

Data security is an investment icuci88 takes extremely seriously. We continually invest in the latest cybersecurity infrastructure to ensure that every member's personal and financial data remains protected at the highest achievable standard.

Technical Security Measures:

• Data Transmission Encryption: All data transmitted between your browser or app and icuci88 servers is encrypted using TLS 1.3 with a 256-bit SSL certificate. This ensures that no third party can intercept or read your data in transit.
• Stored Data Encryption: Sensitive data such as passwords, payment information and KYC documents are stored in encrypted form using industry-approved encryption algorithms. Passwords are never stored in plain text.
• Tiered Access Controls: Only icuci88 staff with a legitimate business need and who have undergone thorough background checks are permitted to access member data. All access is automatically logged and monitored.
• Firewall & Intrusion Detection: icuci88 servers are protected by multi-layered firewall systems and intrusion detection and prevention systems (IDS/IPS) operating 24 hours a day, 7 days a week.
• Regular Security Audits: icuci88 conducts regular penetration testing and security audits performed by independent cybersecurity firms to identify and address any vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): icuci88 offers a two-factor authentication feature that members can enable to add an extra layer of security to their account.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information icuci88 holds about you. We fully respect and facilitate the exercise of all these rights.

Icuci88 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage, and secure your login sessions. Below are the types of cookies we use and their purposes.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the icuci88 platform, including your ability to log in and complete transactions. We recommend keeping at least essential and security cookies enabled for the best icuci88 platform experience.

Icuci88 does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy or as required by applicable law. Retention periods vary depending on the type of data and its associated legal requirements.

• Active Account Data: For as long as your icuci88 account remains active, we retain all relevant data to ensure you can use the platform without interruption.
• Data After Account Closure: Following account closure, basic personal data and transaction records are retained for a minimum of 7 years to meet Malaysian legal requirements relating to financial records, taxation, and anti-money laundering (AMLA).
• KYC Data: Identity verification documents are retained for a minimum of 5 years following account closure, in accordance with AMLA requirements.
• Log Data & Analytics: Server logs and anonymised analytics data are retained for a maximum of 2 years for security and platform improvement purposes.
• Support Communication Data: Customer support conversation records are retained for 3 years for service quality purposes and to assist in resolving any disputes that may arise.

Once the applicable retention period has ended, your data will be securely deleted or permanently anonymised so that it can no longer be linked to your identity. Deletion is carried out in accordance with industry-recognised data destruction standards to ensure the data cannot be recovered.

Icuci88 is an online gaming platform intended strictly for individuals aged 18 and above. We do not knowingly collect or process any personal information from anyone under the age of 18.

If we determine that a person under the age of 18 has registered an icuci88 account, we will immediately take the following steps:

• Immediately closing the account in question without notice.
• Deleting all personal data associated with that individual within 30 days.
• Returning any available account balance (where applicable) via an appropriate method following identity verification.
• Reporting the incident to the relevant authorities where required by law.

If you are a parent or guardian who has discovered that your underage child has accessed the icuci88 platform, please contact us immediately at privacy@icuci88.biz so that we may take the appropriate action.

If you have any questions, concerns, or complaints about how icuci88 handles your personal data, or if you wish to exercise any of your privacy rights, you are welcome to reach our privacy team through the following channels:

• Privacy Email: privacy@icuci88.biz – for written enquiries requiring an official record. We aim to respond within 3 business days.
• General Support Email: support@icuci88.biz – for general account and privacy enquiries.
• 24/7 Live Chat: Available directly on the icuci88 platform for immediate enquiries in Bahasa Malaysia.

We are committed to resolving every privacy enquiry or complaint as fairly and accurately as possible. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant authority.

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements or industry developments. The date of the last update appears at the top of this page. Material changes will be communicated to members via in-platform notifications or email at least seven days before taking effect.